Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIFCCS004A Mapping and Delivery Guide
Coordinate interaction with clients
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIFCCS004A - Coordinate interaction with clients |
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Description | This unit describes the performance outcomes, skills and knowledge required to ensure that staff members meet workplace standards for service to customers. It involves coordinating other staff and monitoring customer service standards provided by team members. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to supervisory staff in a range of workplace contexts. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Client and Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Implement customer service standards. |
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Element: Implement workplace policy regarding client complaints. |
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Element: Communicate with management. |
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